Privacy policy

We take security and privacy seriously at Soul Innate. The following information outlines our policies and procedures regarding the collection, usage, disclosure, and dissemination of information. By visiting our website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please refrain from using or accessing our website. By using the website, you explicitly consent to the collection and disclosure of your personal information in accordance with this Privacy Policy. Please note that our privacy policy is subject to change without notice, so we recommend reviewing it periodically to stay informed about any updates.

We receive information about you from various sources, including but not limited to: (i) when you register for an account on our website; (ii) your general use of our website; and (iii) from third-party websites and services. By using our website, you consent to the collection, transfer, manipulation, storage, disclosure, and other uses of your information as described in this Privacy Policy. This Privacy Policy applies to personally identifiable information ("Personal Information") collected when you use or access our website.

It's important to note that this Privacy Policy does not apply to the practices of third parties that we do not own or control, including third-party websites, services, and applications ("Third-Party Services") that you may access through our website. While we make efforts to select and facilitate access to service providers with high privacy and security standards, we cannot take responsibility for third-party service providers. We encourage you to carefully review the privacy policies of any Third-Party Services you access.

We collect information to provide a safe, personalized, and optimized experience for our users and to improve and update our offerings. We only collect information that we consider necessary for these purposes. You can browse our website anonymously without revealing your identity or personal information. However, once you provide us with your personal information, you are no longer anonymous to us. We indicate which fields are required and which fields are optional when collecting information. You always have the option to not provide information by choosing not to use a particular service or feature on our website.

During your usage of our website, whether by logging in or simply surfing, we may collect behavioral information to analyze users' demographics, interests, and behavior in aggregate. This information may include the URL from which the user was directed, the URL which the user leaves for, computer browser information, and the IP address. We use cookies for data collection, which helps us analyze the effectiveness of website features, webpage flow, and user experience. Cookies also allow users to enter their passwords less frequently during a session. While you may choose to disable cookies and still use our website, it may limit certain useful features on the site. Please note that we do not control third-party cookies or similar elements on some pages of the website.

We collect different types of information on website usage, including information on purchasing behavior, billing details, payment instrument details, and tracking information for transactions. We also collect information from discussions, message boards, feedback, and personal correspondence such as letters and emails sent to us. Personally identifiable information, such as email addresses, names, phone numbers, and payment details, is collected when you set up a free account with us. While browsing certain sections of our website does not require registration, certain activities, such as placing an order, may require registration. We may use your contact information to send you offers based on your previous orders and interests.

When you create an account, you provide information such as your username, password, and email address, which may be considered Personal Information. By creating an account and providing Personal Information to us, you acknowledge that this information may identify you, and you may not be anonymous. We may use your contact information to send you important information about our offerings, although we do so rarely. You can unsubscribe from these messages through your account settings, but we reserve the right to contact you when necessary, such as for account recovery purposes. Some features on our website may require registration and sharing of information, such as email addresses, names, phone numbers, and payment details.

We may share personal information with our corporate entities and affiliates to detect and prevent identity theft, fraud, and other potentially illegal activities. This sharing may also help us correlate related or multiple accounts and facilitate joint or co-branded services that you request. We do not allow these entities and affiliates to market to you without your explicit opt-in. We may disclose personal information if required by law or in good faith belief that such disclosure is necessary to respond to subpoenas, court orders, or other legal processes, or to protect the rights, property, or personal safety of our users or the general public. We may also use third-party service providers to perform various services on our behalf, such as website and application development, hosting, maintenance, payment processing, and analysis. These service providers access or use information about you under close instruction from us and are bound by strict confidentiality obligations.

Our website may contain links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or content of those linked websites.

You have the right to access, rectify, update, or delete the information you provide to us. If you have any questions, concerns, or grievances, you can contact our Grievance Officer at the provided contact details.

While we implement safeguards to protect your personal information, no security system is impenetrable. We cannot guarantee the absolute safety of data during transmission through the internet or while stored on our systems. However, we follow generally accepted industry standards and restrict access to personally identifiable information to employees who need it to perform specific jobs.

We retain your personal information as long as you use our service or as permitted/required by applicable law. We delete or anonymize your information upon account deletion, except when required for legal obligations, fraud prevention, dispute resolution, customer support, troubleshooting, business operations, and development purposes. We retain information for better services and use it for analyzing the use of our services, not to analyze personal characteristics about you.

By using our website and providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If we make changes to our privacy policy, we will post the updated policy on our website.

If you have any questions about this statement, please contact us.